RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. Please see below for our returns and exchange policy.

 

DOMESTIC – AUSTRALIA

We will gladly accept eligible merchandise for return within 14 days of receipt of your order, excluding sale items.

Returned merchandise must be unworn and in its original condition, including all original tags.

Customers are responsible for the shipping and handling costs associated with change-of-mind returns.

Ame Bel does not offer refunds for change-of-mind purchases. Eligible returns may be exchanged for another item or issued as a credit voucher, subject to availability and the conditions outlined below.

To return merchandise for a replacement item or credit voucher, please send your return by registered mail to:

Amé Bel
PO Box 1215
Fremantle, WA 6959
Australia

Please include a copy of your packing list as proof of purchase and make a note of the reason for your return.

Please allow up to 10 working days from receipt of your return for processing. You will be advised by email when your replacement item or credit voucher is available.

This policy does not affect any rights you may have under applicable Australian Consumer Law.

 

INTERNATIONAL – OUTSIDE THE EUROPEAN UNION

If you are unhappy with your purchase for any reason, we will gladly accept eligible merchandise for return within 14 days of receipt of your order.

Returned merchandise must be unworn and in its original condition, including all original tags.

Customers are responsible for shipping and handling costs associated with change-of-mind returns.

To return merchandise for a replacement item or credit voucher, please email us at sales@amebel.com.au for authorisation before sending your return.

Once authorised, please send your return by tracked post to:

Amé Bel
PO Box 1215
Fremantle, WA 6959
Australia

Please include a copy of your packing list as proof of purchase and make a note of the reason for your return.

Please allow up to 10 working days from receipt of your return for processing. You will be advised by email when your replacement item or credit voucher is available.

 

EUROPEAN UNION – STATUTORY RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union and your purchase is subject to applicable EU consumer protection law, you may have a statutory right to withdraw from your online purchase within 14 days of receiving your goods.

This statutory right is separate from Amé Bel's standard exchange and credit voucher policy.

If you wish to exercise your statutory right of withdrawal, you must notify us within the applicable withdrawal period. You may do this through our online withdrawal function or by contacting us at sales@amebel.com.au.

Once you have notified us that you wish to withdraw, the goods must be returned to us without undue delay and no later than 14 days from the date on which you notified us of your withdrawal.

Please send the goods by tracked post to:

Amé Bel
PO Box 1215
Fremantle, WA 6959
Australia

Customers are responsible for the direct cost of returning goods where permitted by applicable law.

Refunds following statutory withdrawal

Where a statutory right of withdrawal applies and is validly exercised, Amé Bel will provide the applicable refund in accordance with applicable EU consumer law.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

The refund will generally be made using the original payment method.

The statutory right of withdrawal is separate from our standard exchange and credit voucher policy. Where the statutory right applies, it cannot be replaced by an exchange or credit voucher.

 

FAULTY OR INCORRECT GARMENTS

In the unlikely event that an item is faulty or has been incorrectly supplied, please accept our apologies and contact us as soon as possible.

We ask that you return the item with the reason for the return clearly noted so that we can assess the problem.

Where an item is confirmed to be faulty, we will provide an appropriate remedy in accordance with applicable consumer law. Where the relevant style is in stock, we may arrange a replacement. Where a replacement is not available, we will arrange an applicable refund.

Where we are responsible for the faulty or incorrectly supplied item, we will reimburse reasonable return delivery costs. Please include a copy of your postal receipt.

Please note that garments must be washed and cared for in accordance with the instructions provided on the care label. Damage resulting from incorrect washing or care may not be considered a manufacturing fault.

RETURN ADDRESS

Domestic – Australia

Amé Bel
PO Box 1215
Fremantle, WA 6959
Australia

International

Please email sales@amebel.com.au for authorisation before sending your return.

Amé Bel
PO Box 1215
Fremantle, WA 6959
Australia

 

IMPORTANT

Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under applicable consumer protection laws.